30 November 2017
Golf is truly a global game, which continues to grow in popularity. Most people recognize Scotland as the birthplace of golf, but there are arguments that the origin of golf can actually be traced back to China around 943 A.D. Scholars have found records and paintings of a game called Chuiwan, in which players hit a small ball into a hole using a bent stick. It is thought that Mongolian travelers brought the game to Europe and Scotland in the Middle Ages, where its popularity grew exponentially. The game even became so popular that King James II, the King of Scotland, passed an act banning golf so that young men would practice archery to help defend their country from attack, rather than play golf.
14 November 2017
Love it or hate it, I am pretty sure you have heard of the concept of “flexible working.” Ever since people first realized they do not have to work like a machine, screwing in everything that is shaped like a hexagon much like in the Charlie Chaplin movie “Modern Times,” the fight for a better work arrangement has been nonstop. Especially in recent decades, the astonishing advance of technology has opened up the door to a new world where employees have some say over when, where and how they work. Flexible working comes in numerous forms, including part-time work, remote work and reduced hours.
10 November 2017
HOSPACE 2017, Hospitality Finance, Revenue and IT Professionals’ (HOSPA) Annual Conference and Exhibition, was held at a new venue in central London on November 2 of this year — the newly refurbished Lancaster London — and so an interestingly new experience for this author (who used to run this event for 10 years) right from the very front entrance.
9 November 2017
Remember when Rupert Holmes asked the famous musical question, “Do you like piña coladas, and getting caught in the rain?” The songwriter was trying to attract the right kind of person with the tone of their personal ad. The same idea holds true when you are writing a job description for your company. You want to attract the right kind of person to your company and give them a reasonable idea of what to expect from the job. With the high cost of attracting and retaining top talent, a good job description for managerial positions is not only the first step in the recruiting process, but an important tool in retaining the talent you have within your organization. A good management job description will give your team members goals to strive for and help them accept new managers.
7 November 2017
Carson Booth, CHTP’s invaluable contributions as chair of the HITEC Amsterdam Advisory Council and the overwhelming success of the inaugural HITEC® Amsterdam that took place earlier this year earned him the distinguished 2017 President’s Award. The annual HFTP President’s Award is an honor selected and presented by the outgoing HFTP Global president and recognizes a person who has made a significant contribution to the success of the association through the course of the year. This year, 2016-2017 HFTP Global President Lyle Worthington, CHTP bestowed the honor to Booth.
6 November 2017
Less than two weeks ago, HFTP and its stakeholders came together for HFTP Helps to raise $9,500 for the life-changing organization Camp Boggy Creek. This was done as part of the HFTP Helps program, now in its third year, which puts focus on a charity in the surrounding area of the HFTP Annual Convention host city. The 2017 HFTP Annual Convention was October 25-29 at the Omni Orlando Resort, Championsgate (Orlando, Florida area), in the vicinity of Camp Boggy Creek.
3 November 2017
When reflecting upon this year’s HFTP Annual Convention, it occurs to me that all the professionals I met had a high level of commitment to furthering their careers and professions. Executing an event for discerning professionals isn’t an easy task, but one that was expertly delivered by our association.
2 November 2017
Day three of the Annual Convention (Friday, October 27) started with an inspirational keynote session held by Steve McClatchy called Decide: Work Smarter, Reduce Your Stress and Lead by Example. It was followed by HFTP’s Annual Business Meeting which informed members on HFTP activities and accomplishments from the past year, including financials, operations and more. The day continued with education sessions and ended with the HFTP Annual Tribute to Success (formerly known as the President’s Evening).
30 October 2017
Written By: Beth Hawks. As a first-time attendee of the HFTP Annual Convention, I came to Orlando , Florida, interested in what my fellow attendees were trying to get from the event – in addition to the CPE credits. I’ve long known that this professional group is wildly supportive of each other, eager to share tips and best practices that impact the bottom line and guest experience.
27 October 2017
Day two, Thursday, October 26, and the fears and uncertainties of a first-time attendee have stayed behind. I am in the middle of my deep dive, full of energy and enthusiasm constantly refilled throughout the Annual Convention’s sophisticated events – starting with various educational sessions, keynote sessions, table top exhibits and breaks, and ending with tremendous networking and linked opportunities.
26 October 2017
I would like to start by linking this blog post to my pre-arrival blog post dated from last week on October 18: Dive in and Discover at the 2017 Annual Convention. I named this post “Learn as You Go,” since the experience is entirely so for the first-time attendee. At arrival check-in on October 24 at the Omni Orlando Resort at ChampionsGate in Florida, USA, I asked the front office attendant about the convention, and the assigned meeting rooms/venues. I was pleased to listen to exact guidance as to where I would have to go to find pre-arrival registration.
25 October 2017
This year, HFTP is excited to celebrate 65 years! In commemoration of our milestone anniversary and rich history, we decided to share memorable stories given to us from our past presidents who served in the 1990s. These anecdotes reveal some of their ground-breaking achievements, the valuable lessons they learned, and the ventures they led more than 20 years ago.
25 October 2017
This year, HFTP is excited to celebrate 65 years! In commemoration of our milestone anniversary and rich history, we decided to share memorable stories given to us from our past presidents who served in the 1980s. These anecdotes reveal some of the obstacles they prevailed over, people they drew inspiration from, and goals they achieved more than 30 years ago.
23 October 2017
If you are like me, you are thankful to be part of a supportive, professional industry with ample room to learn and grow. We are in a time in the history of hospitality when technological advancements are changing the industry at a swift pace. It seems that the next new thing to learn is launched daily.
20 October 2017
This year, HFTP is excited to celebrate 65 years! In commemoration of our milestone anniversary and rich history, we decided to share memorable stories given to us from our past presidents who served in the 1970s. These anecdotes reveal some of the challenges the association faced during that time, the changes they inspired, and the new trails they blazed more than 40 years ago.
18 October 2017
As a first-time participant to the HFTP Annual Convention (possibly the first from the Middle East area), I will be looking for all of the insights the event will provide during its three-day agenda later this month. I believe this convention will be the best of its kind (those of an educational and informative nature) and provide tremendous networking opportunities.
10 October 2017
We have selected our guest bloggers for the 2017 Annual Convention, and they are ready to begin sharing their stories and event experiences with you. The convention will take place October 25-27 at the Omni Orlando Resort at ChampionsGate in Florida.
5 October 2017
In today’s competitive world, a great management team focuses on optimizing revenue in every department — including rooms, spa, ski, golf, ticketing, food and beverage, and retail. Where is the additional revenue going to come from? You need to track the success of upselling, promotions, cover charges and more. In addition to maximizing revenue, it is also crucial to control costs, from monitoring fixed expenses to labor costs. At the end of the day, accurately tracking data throughout all areas is a necessity.
27 September 2017
Revenue recognition standards have been converged and are now changing for both IFRS (IFRS 15) and US GAAP (ASC 606-10) beginning in 2018. US GAAP will allow non-public companies to transition beginning in 2019. After receiving input from the HFTP Hotel Advisory Council, the American Hotel & Lodging Association Financial Management Committee recently issued an article published on Hotel News Now on the change to US GAAP:
20 September 2017
This year, the HFTP Annual Convention will be held October 25–27 in the Orlando area, my home turf. And for the third year, the convention program includes HFTP Helps which raises funds for a charity based in the surrounding area of the host city. When planning, HFTP Global conferred with HFTP Mid-Florida chapter leaders for local charity suggestions. Without hesitation, we named Camp Boggy Creek, a free, safe and medically-sound camp environment that enriches the lives of children with serious illnesses and their families. The HFTP Mid-Florida Chapter has been raising funds for Camp Boggy Creek through an annual golf tournament, and September 29 will be the chapter’s 15th tournament to benefit the camp. I thought I’d share a bit of my experience working with the camp, and why our chapter has been so dedicated to it.
18 September 2017
In 2014, the HFTP Asia Research Center was established in collaboration with the Hong Kong Polytechnic University (PolyU) School of Hotel and Tourism Management (SHTM). The center is based in Hong Kong, the central city in Asia geographically.
12 September 2017
I have been to more sessions on what it means to be a leader that I can count. Often the presenter will have a white board or a flipchart and have everyone yell out characteristics or attributes of a great leader. By Lisa Martin, CHAE
8 September 2017
The European Union (EU) General Data Protection Regulation (GDPR) that was announced in April 2016 put in place a substantial mandate on EU-based organizations, as well as any organization doing business with EU citizens. The GDPR will be in force in the EU starting May 25, 2018 posing significant challenges to the hospitality industry as one that manages a vast amount of personal data. To address this question, Hospitality Financial and Technology Professionals (HFTP®) united a multidisciplinary team of experts to address the different facets of the impact of the GDPR in the hospitality industry. The task force met in July 2017 to prepare for the upcoming deadline.
23 August 2017
Returning this year, HFTP Connect is looking for up to three professionals involved with the hospitality industry who would like to write original and educational blog posts about their Annual Convention experience. Guest bloggers do not have to be professional bloggers; however, must have good writing skills and an interest in sharing their Annual Convention experience.
23 August 2017
Are apps dead? This was a question presented during a session on mobile applications at HITEC Toronto 2017. Between upgrades to phone operating systems and the rapid marketplace acceptance of voice operated technology, some in the press have declared that 2017 will be the end of apps as we know them. Additionally, it is predicted that by 2020, 82 percent of mobile devices will have some sort of speech recognition technology. Are these two trends related, and what do they mean for hospitality?
28 July 2017
Earlier this year, the nominating committee — comprising past HFTP Global past presidents, advisory council chairs and chapter presidents — were tasked with picking the HFTP members that would replace the outgoing directors of the HFTP Global Board. After a long day of interviews, the nominating committee was able to narrow their choices down. Here is the official slate for the 2017–2018 HFTP Global Executive Committee and Board of Directors.
14 July 2017
Online travel agencies (OTAs) such as Expedia and Booking.com are the channel of choice for approximately 14 percent of all hotel bookings in the United States. Typically, these channels are responsible for collecting occupancy tax directly from the guest and then pay the hotel directly for the reservations. Recently, OTAs have come under scrutiny for the way they collect occupancy tax. Typically, taxes and fees are bundled together on the OTA website and the guest does not know what portion are taxes and what portion are fees. Furthermore, when the guest selects the option to pay at the hotel, the hotel charges tax on the full rate paid (retail) while the OTA only charges tax on the amount paid to the hotel (wholesale). Since the OTA receives a commission of between 20 to 30 percent, this discrepancy in tax collection can result in millions of dollars of losses to cities, counties and states.