Letter From the HFTP Global President: HFTP's Latest Initiatives Fit Nicely into the Overall Picture

13 March 2018
When I first assumed my role as president of the HFTP Global board four months ago, my promise was to continue to deliver on those initiatives that have been put forth in the past several years. In addition, I stated that I would work together with the board, councils and HFTP team to address any relevant issue as the year moved forward. I knew that progress would be necessary — no, critical — for success. Written By: Timothy G. Nauss, CHAE

Presenting: The Names You Should Know at HITEC Amsterdam 2018

5 March 2018
Spring should be in full swing when HITEC® Amsterdam 2018 takes place this April — which is just six short weeks away. If you would like to attend HFTP’s European extension to the world’s largest and oldest hospitality exposition and conference brand, the early registration deadline is approaching fast. Register by this Saturday, March 10, 2018 to secure your spot at the best possible price. HITEC Amsterdam debuted last year to immense success, with more than 1,100 hospitality industry professionals from around the globe gathering together to explore the industry’s best practices and latest innovations.

Job Searches Do Not Have to be a Pain (There is Help)

26 February 2018
Often we dread starting a job search, or conducting a search for a new candidate. As the job seeker, where do you start? As the candidate seeker, where do you start? Do you look online, read the newspaper ads, or ask your friends for leads? We have all been there at one time or another. We expend large amounts of time, money and energy in the process and it can get frustrating. Fear not — there is help. And it is as close as your HFTP member benefits. With HFTP resources and tools at your disposal, your job search can be less of a pain and more of a joy. (Okay, perhaps we are stretching it a bit with the word “joy.”)

Compensation and Benefits... An Important Combination When Attracting and Retaining Talented Staff

16 February 2018
Figuring out the right combination of compensation and benefits is the key to attracting and retaining top talent within your organization. Since 2002, the HFTP Americas Research Center has been tracking trends and publishing the HFTP Compensation and Benefits Survey. The purpose of this survey is to assist industry executives in their daily functions, whether it be setting compensation levels, budgeting for the following year, or analyzing staffing levels.

What are the Pros and Cons of Contact Center Outsourcing?

13 February 2018
Competition for customers is fiercer in the hospitality industry than in any other. As today’s fickle customers come to expect more and more from hospitality service providers, the success of your brand is dependent on providing the best customer experience possible. Because your contact center is the front line of your company’s customer support, the question of whether to outsource any of these activities must be considered carefully, not only from the perspective of your customers, but for its impact on your business operations and the bottom line.

Six Months Later: How E20X Helped Elevate a Startup

9 February 2018
You are here:HomeBlogSix Months Later: How E20X Helped Elevate a Startup February 9, 2018 Six Months Later: How E20X Helped Elevate a Startup Posted by Briana Gilmore HFTP is excited to host its innovation pitch competition Entrepreneur 20X (E20X) again this year at the world’s largest hospitality technology exposition — 2018 HITEC® Amsterdam and HITEC Houston. In anticipation, HFTP was interested to learn what life is like for an E20X award winner after the competition. So, we reached out to Arrivedo Co-Founder & CEO Alonso Franco and his team to find out how things have changed for Arrivedo since receiving the People’s Startup Award during E20X HITEC Toronto in 2017.

Young Professionals Help Inspire Innovation in the Hospitality Industry

5 February 2018
HFTP is currently seeking young hospitality industry professionals for our new Young Professionals Advisory Council. HFTP is currently seeking young hospitality industry professionals for our new Young Professionals Advisory Council. The Young Professionals Advisory Council encourages young professionals to get involved in HFTP and help foster industry involvement into the future. The intentions of the council are to make recommendations for education topics and contents specific to young professionals in the hospitality industry in the areas of finance and technology, as well as grow young professional membership and involvement in HFTP events.

Brand-New Club Summit: Reach for Success

31 January 2018
In today’s digital age where almost anything you need to know can be found online, you may be asking yourself, “Why should I attend a professional development conference?” Professional conferences are just as important as ever today. The greatest advantage of a conference — like HFTP’s brand-new Club Summit — is the vital opportunity to assemble with a group of club professionals and experts addressing the industry’s most compelling topics all in one place. By attending a conference, you can create meaningful connections with your professional peers, reinvigorate your enthusiasm for your work, develop a stronger skillset, and learn valuable strategies that you can take back to your organization to implement a better future.

Exploring the GHACP: A Valuable Resource for Hospitality Finance Professionals

23 January 2018
HFTP has developed a unique resource for the hospitality industry — the Global Hospitality Accounting Common Practices (GHACP). The GHACP is an online resource and guide for hospitality industry accounting practices, which includes four major parts: operating schedules, indextionary, HFTP Global Database and industry common practices.

The Advisory Advantage: Help Other Professionals Get CHAE or CHTP Certified

19 January 2018
Your experience can make a difference! If you are an active CHAE or CHTP designee, you can apply to become an advisor to other professionals seeking to achieve their own HFTP certification designation. HFTP has just launched its new Certification Advisory Program (CAP), designed to assist CHAE and CHTP certification applicants — who have indicated participation in CAP on their respective certification exam application — by assigning them an experienced advisor. The advisor will help and support the candidate in one-to-one interactions, giving them a supplemental review to help with the certification exams.

Write Your Way In: Become an Official HFTP Event Guest Blogger

17 January 2018
Would you like to join us at one of HFTP’s major events coming up this year and take advantage of its valuable education and networking opportunities — registration complimentary of HFTP®? Do you have a penchant for writing and an interest in sharing your experiences? We invite you to become a guest blogger for one of these events in 2018: the brand-new Club Summit, HITEC® Amsterdam, HITEC® Houston, or the Club Hotel & Controllers Conference.

Readers Beware: 'Let Me Tell You About a Great Opportunity'

12 January 2018
As chief operations officer for HFTP, I am tasked with responding to inquiries from our stakeholders, in regards to the validity of solicitations they receive that contain HFTP’s name or event names. During my tenure here, these inquiries have become more frequent over time. While they used to trickle in occasionally right before a big event, now they seem to arrive on an almost-weekly basis.

Letter from the HFTP Global President: A New Year Equals New Possibilities

8 January 2018
Written By: Timothy G. Nauss, CHAE - We are officially in the year 2018. Now is the ideal time to reflect on the successes of the old year, and prepare to make this new year the best one ever. Just as we set goals for ourselves to make us healthier, happier and more successful, HFTP as an organization sets goals each year to better meet the needs of our members and the hospitality industry. As president of HFTP, I am very enthusiastic about all of the possibilities for continued growth and productivity in 2018.

GDPR in Hospitality: Vendor Compliance Query Template Available to Industry

3 January 2018
As a professional association, Hospitality Financial and Technology Professionals (HFTP®) created a group of hospitality industry experts to develop hospitality-specific guidelines to assist with preparation for General Data Protection Regulation (GDPR) compliance. The HFTP Hospitality DPO/GDPR Task Force and its members have been working on industry awareness along with tools and resources for the industry.

Vacation Time: You've Earned It, So Why Not Take It?

19 December 2017
When was the last time you took a vacation? Let me rephrase that. When was the last time you took a vacation without thinking about work or checking work emails? I would not be surprised if some of you answered, “Never.” - By Sunny Wang

Club Management Around the World

30 November 2017
Golf is truly a global game, which continues to grow in popularity. Most people recognize Scotland as the birthplace of golf, but there are arguments that the origin of golf can actually be traced back to China around 943 A.D. Scholars have found records and paintings of a game called Chuiwan, in which players hit a small ball into a hole using a bent stick. It is thought that Mongolian travelers brought the game to Europe and Scotland in the Middle Ages, where its popularity grew exponentially. The game even became so popular that King James II, the King of Scotland, passed an act banning golf so that young men would practice archery to help defend their country from attack, rather than play golf.

Does Flexible Working Lead to Better Productivity?

14 November 2017
Love it or hate it, I am pretty sure you have heard of the concept of “flexible working.” Ever since people first realized they do not have to work like a machine, screwing in everything that is shaped like a hexagon much like in the Charlie Chaplin movie “Modern Times,” the fight for a better work arrangement has been nonstop. Especially in recent decades, the astonishing advance of technology has opened up the door to a new world where employees have some say over when, where and how they work. Flexible working comes in numerous forms, including part-time work, remote work and reduced hours.

HFTP Meets HOSPA in London at HOSPACE 2017

10 November 2017
HOSPACE 2017, Hospitality Finance, Revenue and IT Professionals’ (HOSPA) Annual Conference and Exhibition, was held at a new venue in central London on November 2 of this year — the newly refurbished Lancaster London — and so an interestingly new experience for this author (who used to run this event for 10 years) right from the very front entrance.

How to Write a Good Job Description

9 November 2017
Remember when Rupert Holmes asked the famous musical question, “Do you like piña coladas, and getting caught in the rain?” The songwriter was trying to attract the right kind of person with the tone of their personal ad. The same idea holds true when you are writing a job description for your company. You want to attract the right kind of person to your company and give them a reasonable idea of what to expect from the job. With the high cost of attracting and retaining top talent, a good job description for managerial positions is not only the first step in the recruiting process, but an important tool in retaining the talent you have within your organization. A good management job description will give your team members goals to strive for and help them accept new managers.

Carson Booth Earns Prestigious 2017 President's Award

7 November 2017
Carson Booth, CHTP’s invaluable contributions as chair of the HITEC Amsterdam Advisory Council and the overwhelming success of the inaugural HITEC® Amsterdam that took place earlier this year earned him the distinguished 2017 President’s Award. The annual HFTP President’s Award is an honor selected and presented by the outgoing HFTP Global president and recognizes a person who has made a significant contribution to the success of the association through the course of the year. This year, 2016-2017 HFTP Global President Lyle Worthington, CHTP bestowed the honor to Booth.

HFTP Helps Contributes Sizeable Donation to Camp Boggy Creek

6 November 2017
Less than two weeks ago, HFTP and its stakeholders came together for HFTP Helps to raise $9,500 for the life-changing organization Camp Boggy Creek. This was done as part of the HFTP Helps program, now in its third year, which puts focus on a charity in the surrounding area of the HFTP Annual Convention host city. The 2017 HFTP Annual Convention was October 25-29 at the Omni Orlando Resort, Championsgate (Orlando, Florida area), in the vicinity of Camp Boggy Creek.

Commitment to Success

3 November 2017
When reflecting upon this year’s HFTP Annual Convention, it occurs to me that all the professionals I met had a high level of commitment to furthering their careers and professions. Executing an event for discerning professionals isn’t an easy task, but one that was expertly delivered by our association.

Ready to Go- Takeaways from Annual Convention #HFTP65

2 November 2017
Day three of the Annual Convention (Friday, October 27) started with an inspirational keynote session held by Steve McClatchy called Decide: Work Smarter, Reduce Your Stress and Lead by Example. It was followed by HFTP’s Annual Business Meeting which informed members on HFTP activities and accomplishments from the past year, including financials, operations and more. The day continued with education sessions and ended with the HFTP Annual Tribute to Success (formerly known as the President’s Evening).

Camaraderie, Credibility and Credits

30 October 2017
Written By: Beth Hawks. As a first-time attendee of the HFTP Annual Convention, I came to Orlando , Florida, interested in what my fellow attendees were trying to get from the event – in addition to the CPE credits. I’ve long known that this professional group is wildly supportive of each other, eager to share tips and best practices that impact the bottom line and guest experience.

Pick Up and Earn as You Go #HFTP65

27 October 2017
Day two, Thursday, October 26, and the fears and uncertainties of a first-time attendee have stayed behind. I am in the middle of my deep dive, full of energy and enthusiasm constantly refilled throughout the Annual Convention’s sophisticated events – starting with various educational sessions, keynote sessions, table top exhibits and breaks, and ending with tremendous networking and linked opportunities.

Learn as You Go #HFTP65

26 October 2017
I would like to start by linking this blog post to my pre-arrival blog post dated from last week on October 18: Dive in and Discover at the 2017 Annual Convention. I named this post “Learn as You Go,” since the experience is entirely so for the first-time attendee. At arrival check-in on October 24 at the Omni Orlando Resort at ChampionsGate in Florida, USA, I asked the front office attendant about the convention, and the assigned meeting rooms/venues. I was pleased to listen to exact guidance as to where I would have to go to find pre-arrival registration.

Blast from our Past Presidents: '90s Edition

25 October 2017
This year, HFTP is excited to celebrate 65 years! In commemoration of our milestone anniversary and rich history, we decided to share memorable stories given to us from our past presidents who served in the 1990s. These anecdotes reveal some of their ground-breaking achievements, the valuable lessons they learned, and the ventures they led more than 20 years ago.


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